DELIVERY & RETURNS
At Miller Medical Supplies we are committed to providing excellent customer service. We use selected delivery services that aim to ensure your purchases arrive in both excellent condition and are delivered promptly.
How much do you charge for delivery?
UK Based Customers:
For all orders over £70 (excluding VAT) we offer free shipping.
For all orders under £70 (excluding VAT) our standard UK delivery charge is £7.95+VAT
Please Note:
Some areas of the UK may have higher delivery charges due to the nature of the location. These include(but are not limited to): The Isle of Wight, Northern Ireland, Scottish Highlands and Islands. If no shipping options are available for your order please contact us for further information.
International Customers:
At Miller Medical Supplies we welcome orders from international customers. Customers from the EU will have access to our International Delivery Option, which is based on the value of the goods being shipped. For all EU orders < £150, we charge a £25 delivery fee, EU orders > £150 but <£500, we charge a £38 delivery fee.
How long will it take for my order to arrive?
UK Based Customers:
We use both DX and Royal Mail delivery services. Our standard delivery option is Royal Mail Recorded Delivery. Both courier services collect packages from our warehouse once a day, and we therefore try to ensure any order placed prior to 1pm is dispatched on the same day. Delivery time for this method is normally 2-3 working days after dispatch, but delivery can take up to 10 days.
Please Note:
Some items, notably furniture such as couches & cabinets, are built to order and as a consequence may take around 3-4 weeks depending on the item ordered.
I can't select any shipping option during checkout!
If no shipping options are available for your order please contact us for further information.
Please Note:
We are willing to ship to some areas that we don't offer an shipping option for online, but require customers to contact us first so we can obtain a quote for delivery. Examples of areas that fall into this category are including (but not limited to): The Channel Islands, and other International locations.
What if an item I have ordered is damaged?
If you feel your package has been damaged in transit please contact our customer service team, either by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
Please Note:
In order to carry out investigations into any damaged items we request you contact us within 2 working days of receiving your delivery. Failure to do so may cause delays.
What if an item I have ordered doesn't work?
If you believe an item to be faulty, please contact our customer service team, as we might be able to rectify any issue you are experiencing with the item in question. If we are unable to rectify the issue we will provide you with a returns authorisation and advice on how best to return the item to us. Our customer service team can be contacted either by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
What if an item I have ordered is missing?
If, on opening of your package, you find that any items are missing from your order please thoroughly check the packaging used to ensure that the item is in fact not present. If on further inspection you are still unable to locate the item, please contact our customer service team, either by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
Please Note:
In order to carry out an investigation into any missing items, we request you contact us within 2 working days of receiving your delivery. Failing to do so may cause delays.
I have received the wrong item
If you have been sent the wrong item, we will need to arrange a return and delivery of the correct item. Please contact our customer service team, either by 01633 213366, or via email sales@millermedicalsupplies.com, in order to arrange a return and delivery of the correct item.
How do I return a product/order?
Returning under the Distance Selling Regulations: If you decide within 7 days after the day of delivery) that you no longer require your order, you are entitled to return the product under the Distance Selling Regulations. If you wish to return and item under this policy, Please contact our customer service team, either by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
Please Note:
Certain items we sell are exempt from the Distance Selling Regulations returns clauses, unless they are unopened, and unused. This applies to items like, but not limited to: The Benecheck Cholesterol Meter and strips, Medicines, and items which are sterile and sealed. For further information on this policy please contact us by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
The customer will be responsible for paying any delivery costs necessary to return the item to us. There is a restocking fee of 25% for consumables, and 40% for equipment on all returns.
Special order products can not be returned under any circumstance. Such goods will be confirmed to you by email prior to goods being ordered with the supplier. If you do not accept this condition of sale we will not proceed with the order.
Pharmaceuticals can not be returned unless there is a product recall.
Returns Form:
For any item being returned, all customers will be required to fill in our returns form, which is available for download here:
DOWNLOAD RETURNS FORM WORD DOCUMENT DOWNLOAD RETURNS FORM PDF DOCUMENT
When adding items with multibuy offers to my basket the quantity stays the same!
All additional free multibuy items will be added to your order upon dispatch. At present the item counts on the website will not be incremeneted to reflect any free items which will be added to your order.
I have another question that hasn't been answered here!
If you still have any questions regarding our Delivery/Returns policy, or any other matter, please contact our customer service team, either by phone on 01633 213366, or via email sales@millermedicalsupplies.com.
